An intro video was done by a trainer who mispronounced the word, Realtor. She put 3 syllables in it....as in Real-uh-tor. Her words were typed across the bottom of the video, which could be beneficial. However, the text needed proofreading before being displayed. As a result, my confidence is somewhat shaken in Lion Desk. I want to be sure I can count on anything I send out to give a professional appearance. Another example I found in your examples was in a sample email signature which contained Keller Williams Realestate! Real estate is 2 words.