When viewing the monthly contact information on the dashboard graph it can be difficult to review. This would allow team leaders to drill down into the monthly contact data to see daily activity to help ensure agents are performing and to assist in performance training.
Hello Lions,
You can now track team activity with the new Activity Reports. I added a help article below that will show you how:
https://liondeskv2.zendesk.com/hc/en-us/articles/360061207171-How-to-View-Your-Activity-Reports-
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