You can create custom contact fields and include these fields in your email and text conversations. Using the post example, you can create a filed for Middle Name and include the middle name/initial in your emails. I added a link below to show how to create a custom contact field.
Hello Lions,
You can create custom contact fields and include these fields in your email and text conversations. Using the post example, you can create a filed for Middle Name and include the middle name/initial in your emails. I added a link below to show how to create a custom contact field.
https://liondeskv2.zendesk.com/hc/en-us/articles/360037774812-How-to-Create-Custom-Contact-Fields-
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