LionDesk V2 CRM Ideas Portal

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Removing drip campaigns from profiles on my phone

When I receive an email notifying me that a lead has unsubscribed from my drip campaign, I have no way to eliminate (as required by law) the drip using my phone. Why is that? This should be a priority for LionDesk to ensure compliance with laws regarding unsubscribing of emails.

  • Guest
  • Nov 15 2021
  • Already exists
  • Attach files
  • Guest commented
    18 Nov, 2021 05:47pm

    Very helpful! Thanks! Wasn't able to respond inside the idea. Thanks again!

  • Admin
    Steven Lopez commented
    18 Nov, 2021 05:16pm

    Hi Mona,

    To clarify, when a contact unsubscribes from a campaign, LionDesk will automatically stop sending emails and text messages to the contact. No further action is necessary. However, if you would still like to remove the campaign, I added the instructions in the comment above.

  • Admin
    Steven Lopez commented
    18 Nov, 2021 05:13pm

    Hello Lions,

    With the mobile app, you can remove individual actions of a campaign or the entire campaign. Click on the link below to learn how!
    https://liondeskv2.zendesk.com/hc/en-us/articles/360045174511

  • Guest commented
    18 Nov, 2021 05:13pm

    So you're saying it already exists yet you don't show me how to do it. I
    have found no way to remove someone from a drip on my cell. If I'm mobile
    and I get a notification someone has unsubscribed, I want to be able to
    discontinue that campaign WITHOUT needing to put them on a new drip. If
    they unsubscribed, I shouldn't have them on any drip. Thanks!

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