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Have the ability to stop automated text campaigns on contact response

Contacts respond to automated texting campaigns, agent connects with them and then they still receive future tasks.

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Aug 27 2021
Already exists

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Steven Lopez commented

30 Aug 03:41pm

Hello Lions,
You can setup Stop on Text Reply on text messages within a campaign. So anytime a contact responds back to a text messages within a campaign, it will remove the rest of the campaign from the contact. I added a help article below that will show you how:
https://liondeskv2.zendesk.com/hc/en-us/articles/360059256551-How-Set-Up-Stop-on-Text-Reply-to-Stop-a-Campaign-Automatically-

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