LionDesk V2 CRM Ideas Portal

Give us feedback on ideas and let us know where to focus!

Have the ability to stop automated text campaigns on contact response

Contacts respond to automated texting campaigns, agent connects with them and then they still receive future tasks.

Guest
Aug 27 2021
Already exists

Comments (1)
Votes (4)

Attach files

Enter a subject
Admin

Steven Lopez commented

30 Aug, 2021 03:41pm

Hello Lions,
You can setup Stop on Text Reply on text messages within a campaign. So anytime a contact responds back to a text messages within a campaign, it will remove the rest of the campaign from the contact. I added a help article below that will show you how:
https://liondeskv2.zendesk.com/hc/en-us/articles/360059256551-How-Set-Up-Stop-on-Text-Reply-to-Stop-a-Campaign-Automatically-

Copyright LionDesk, LLC 2020