LionDesk V2 CRM Ideas Portal

The system will recognize the activity related to the actions done within the Liondesk account. The last email that went out to him from the database was on 12/24 and he opened the email that same day.

The other emails listed in the activity timeline dated after 12/24 are from your 3rd party email account. Liondesk does not recognize that as being an "activity" done within the platform which is why the date does not match.
I hope this makes sense 😊 Let me know if you have any questions.

I do think it would be great to have those emails be recognized as activity. You might want to submit your suggestion by going to the ideas page