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If I have notes to add to that client or if I want the contact history of that client I can sort by Telephone # or First name or Last name.
You can add First Name, Last Name, and Phone Number in your Contact Dashboard so you can sort by them. I added a help article below that will show you how to add these fields to your Contact Dashboard. https://liondeskv2.zendesk.com/hc/en-us/articles/360042108252-How-to-Customize-Contact-Table
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