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It is a time suck to have to click to see an address, phone number and other very common contact info.
You can customize the contact record and select the contact info that you always want to have visible without having to click on the drop-down arrows. I added a help article below that will show you how to set up your favorite fields. https://liondeskv2.zendesk.com/hc/en-us/articles/360034667012-How-to-Customize-your-Favorite-Fields
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