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change the contact view so I don't need to click the drop down arrow to see contact info.

It is a time suck to have to click to see an address, phone number and other very common contact info.

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Sep 25 2020
Already exists

Contacts

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Steven Lopez commented

1 Oct 07:36pm

Hello Lions!
You can customize the contact record and select the contact info that you always want to have visible without having to click on the drop-down arrows. I added a help article below that will show you how to set up your favorite fields.
https://liondeskv2.zendesk.com/hc/en-us/articles/360034667012-How-to-Customize-your-Favorite-Fields

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