LionDesk V2 CRM Ideas Portal

Give us feedback on ideas and let us know where to focus!

I would love to have voice mail drop added into our followup tools.

It should be another option for follow up like email,text or calls are. Pre-recorded message that we record and send to clients and leads.

  • Guest
  • Jun 13 2019
  • Jul 4, 2019

    Admin response

    Hi all, I know this is a popular feature. We've looked at it in the past and did some basic integration in V1. I'm frankly worried about the TCPA ramifications. A law just passed in Michigan saying that it was in violation of TCPA, so we need to put on back burner until it all gets figured out. Appreciate the idea!

  • Attach files
  • Christopher Mincolla commented
    August 05, 2019 21:25

    Are Ringless Voicemail Drops Legal?

    To our knowledge and we pride ourselves on being very knowledgeable. There are currently no laws in the United States or Canada prohibiting the use of Ringless Voicemail Drops or that has made them illegal. Having said that, there is no communication method in Canada or the United States that is prohibited or illegal to our knowledge. Even robocalls are not illegal when used responsibly and within the confines of the law. In Canada, the CRTC exempts Ringless Voicemail Drops from Canadian telemarketing rules. In the USA, the FCC does not currently have any direct rules to govern Ringless Voicemail Drops. We welcome any and all regulatory bodies to explore the benefits of this technology further. Also don’t be fooled, there are still several rules associated with this and any type of communication method especially if using it for telemarketing or solicitation. Just because Ringless Voicemail Drops fall in a very different area when it comes to regulatory framework, it does not mean the technology can be used irresponsibly. Take your time, learn the right ways and wrong ways to use this technology. We hope we answered your question “Are Ringless Voicemail Drops legal?” but don’t stop there, do your own research and visit our compliance page or contact a member of our team for more information today.

    https://straticsnetworks.com/are-ringless-voicemail-drops-legal/

  • Admin
    David Anderson commented
    June 13, 2019 14:29

    Hi all, I know this is a popular feature.  We've looked at it in the past and did some basic integration in V1. I'm frankly worried about the TCPA ramifications. A law just passed in Michigan saying that it was in violation of TCPA, so we need to put on back burner until it all gets figured out.  Appreciate the idea!

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